Privacy Policy

Stephanie's Mattress

Last updated: July 13, 2026

Stephanie's Mattress (“we,” “us,” or “our”) operates this website and related services, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us, including by phone, email, web chat, or SMS text message. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

SMS / Text Messaging Program

This section governs our SMS and MMS text messaging program and applies in addition to the rest of this Privacy Policy. It is provided to comply with the messaging requirements of U.S. wireless carriers, the CTIA, and the Telephone Consumer Protection Act (TCPA).

How you opt in

You can consent to receive text messages from Stephanie's Mattress through the web chat widget on our website. When you use the chat widget and provide your mobile phone number, you may check a consent box agreeing to receive text messages from us. The consent box is not pre-checked, and checking it is optional — you are not required to agree to receive text messages in order to use the chat, submit an inquiry, or make a purchase. Providing your mobile number is also optional.

Example consent language shown in our chat widget: “By checking this box, you agree to receive text messages from Stephanie's Mattress at the mobile number provided. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.”

Types of messages you may receive

If you opt in, you may receive the following categories of text messages:

Customer care and transactional messages — order confirmations, delivery and shipping updates, appointment or consultation reminders, and responses to your inquiries.
Marketing and promotional messages — special offers, discounts, new product announcements, and sales, where you have consented to receive them.

Message frequency varies depending on your interactions with us. Message and data rates may apply.

How to opt out or get help

You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you send “STOP,” we will send you a message to confirm that you have been unsubscribed, after which you will no longer receive SMS messages from us. If you want to rejoin, you can sign up again as you did the first time and we will resume sending text messages to you.

If you are experiencing any issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at [email protected] or +1 704-763-0705. Carriers are not liable for delayed or undelivered messages.

Your mobile information is protected

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with the aggregators and service providers strictly necessary to deliver the text messaging service on our behalf. This SMS opt-in and consent data is never sold, and is never shared with third-party marketers or lead generators for any purpose.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include when you contact us by phone, email, web chat, SMS, or a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you — when you create an account, visit or use the Services, use our web chat, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services — from your device when you use our products or services or visit our website, including through cookies and similar technologies.
From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. To provide you with the Services, perform our contract with you, process payments, fulfill and arrange shipping for orders, remember your preferences, send account-related notifications, process purchases, returns, and exchanges, create and manage your account, enable reviews, and create a customized shopping experience such as recommending related products.
Marketing and Advertising. To send marketing, advertising, and promotional communications by email, text message, or postal mail (where you have consented), and to show you online advertisements. See the SMS / Text Messaging Program section above for how consent and opt-out work for text messages.
Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
Communicating with You. To provide customer support, respond to you, and maintain our business relationship with you.
Legal Reasons. To comply with applicable law or valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices. This does not include your SMS text messaging opt-in data or consent, which is never shared for these purposes.
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, and protect our rights and the rights of our users or others.

The categories above exclude text messaging originator opt-in data and consent. Mobile information and SMS consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right to Access / Know — to request access to personal information we hold about you.
Right to Delete — to request that we delete personal information we maintain about you.
Right to Correct — to request that we correct inaccurate personal information we maintain about you.
Right of Portability — to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale or Sharing for Targeted Advertising — depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or of processing for “targeted advertising.”
Managing Communication Preferences — you may opt out of promotional emails using the unsubscribe link in our emails, and opt out of text messages by replying STOP. If you opt out, we may still send non-promotional messages, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law. You may designate an authorized agent to make requests on your behalf, subject to proof of authorization and identity verification.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: